Boosting MPS Competitiveness: Effective Staff Training Techniques Revealed


Alexander Watson

Boosting MPS Competitiveness: Effective Staff Training Techniques Revealed

In the ever-evolving world of Managed Print Services (MPS), it’s not enough to simply keep up. You’ve got to stay ahead. That’s where effective staff training comes in. It’s the secret sauce that transforms an ordinary MPS team into an extraordinary one.

This article dives into the world of MPS staff training techniques. We’ll explore how these strategies can help your team deliver top-notch service, enhance productivity, and stay competitive in this fast-paced industry. From interactive learning sessions to hands-on workshops, we’ll uncover the best ways to equip your team with the skills they need to excel.

Understanding MPS and the Need for Specialized Training

The Role of MPS in Modern Business

Managed Print Services (MPS) play a pivotal role in current corporate settings. They’re entrusted with the substantial task of managing all aspects of a company’s printed documents, from printers themselves to the workflow processes tied with these machines. With a data-driven approach, MPS improves business procedures by optimizing printing resources, minimizing unnecessary expenditure, and bolstering overall efficiency-qualities that make them indispensable in the modern, cost-conscious business world.

Take, for instance, a business that produces high volumes of printed documents. Without an efficient print management system, such a company risks wasting resources and incurring inflated costs. Enter MPS, and it’s a different story. With their expertise, an MPS provider can assess the company’s printing needs, streamline their printing process, and implement cost-saving strategies. The end result is often a substantial reduction in printing expenditure—by up to 30%, according to some reports.

The Impact of Training on MPS Efficiency

The effectiveness of MPS hinges upon well-trained staff. Appropriately schooled personnel understand the intricacies of print management, can troubleshoot issues effectively, and are adept at maximizing the potential of the MPS setup. That’s why there’s a growing emphasis on specialized training in the MPS industry.

Looking at Canon’s MPS training program serves as an apt illustration. Participants are equipped with comprehensive knowledge of MPS tasks, ranging from assessing print needs to optimizing print processes. They’re also trained in client communication and service, ensuring that the client’s needs are properly understood and well-served. The impact of effective training becomes apparent when one considers the increased client satisfaction rates and the efficiency boost in their MPS operations.

Undoubtedly, specialized training is a prerequisite to unlocking the full potential of MPS. A trained MPS staff ensures business continuity, maximizes resource utilization, optimizes operational efficiency, and promotes client satisfaction. Clearly, the need for specialized training in the MPS industry is self-evident and non-negotiable. It’s not just about having an MPS system, it’s also about having well-trained personnel to run it. No wonder then, that businesses with trained MPS teams often find themselves outperforming their competitors.

Assessing the Current Skill Level of Your MPS Staff

Assessment is the launching pad for successful staff training. An in-depth skill level assessment leads the way to an effective and comprehensive training program tailored for each team member.

Identifying Skill Gaps in Your Team

Analyze how well your team performs in different aspects of MPS. Skilled MPS staff can carry out thorough troubleshooting and maximize the full potential of the MPS tools. Benchmark your teams against top-performing teams at Canon, a company exemplified for their effective MPS training programs. Use in-person evaluations or an online assessment tool that verifies understanding of MPS’ nuances and complexities. For example, the “Printing Technology Assessment” endeavors to rate an individual’s proficiency in printer parts and functions, while the “Managed Print Services Finances Quiz” assesses the understanding of the financial and strategic advantages of MPS. Spotting the skill gaps forms a strong foundation for a specialized training program.

Tailoring Training Programs to Meet Staff Needs

Upon the identification of skill gaps, there is the creation of specialized training programs. These intend to cater to the unique needs of each staffer in the MPS team. For instance, an MPS technician lacking in device troubleshooting can undergo a rigorous “MPS Troubleshooting Training”. Similarly, the “MPS Financial Mastery Course” would be an apt fit for a staff member who struggles with the financial elements of MPS. By tailoring the training, it’s easier to effectively improve MPS service delivery, productivity, and competitiveness. Remember, the ultimate goal is not just completion of training but mastery that directly elevates operational efficiency and client satisfaction.

Popular MPS Staff Training Techniques

Transitioning from the importance of customized MPS training, let’s delve into some popular MPS staff training techniques. They ensure staff are competent, well-equipped and can provide exemplary service. Tailored to suit the varying needs and learning styles of individuals, these techniques result in better performance, higher productivity and enhanced customer satisfaction.

On-the-Job Training

On-the-job training remains an effective method for imparting practical knowledge. Here, employees get hands-on experience solving real-life problems under supervision. They familiarize themselves with MPS, understand its operational nuances, and learn effective troubleshooting techniques. This practical approach, for instance being part of actual customer service delivery, helps them grasp complex concepts easily and build proficiency quickly.

Classroom-Based Learning

Classroom-based learning brings together a group of MPS staff in a structured, tutor-led environment. This form of learning provides an avenue for interactive discussion, role-playing exercises, and Q&A sessions, fundamentally driven by a structured curriculum. For example, Canon’s MPS training program, a well-regarded module, includes rigorous classroom sessions that enhance staff understanding of comprehensive MPS solutions.

Online Courses and Webinars

Online courses and webinars provide flexibility and facilitate self-paced learning. They provide employees the convenience of learning anywhere, anytime. For instance, consumable management, device configuration, and document workflow management modules can be effectively taught via online tutorials. Webinars, on the other hand, offer real-time interaction with experts, fostering a deeper understanding of MPS intricacies.

Mentorship Programs

Mentorship programs offer personalized guidance to MPS staff. A more experienced professional, acting as a mentor, provides guidance, shares valuable insights, and imparts crucial skills. For instance, problem-solving techniques, customer service etiquette, and strategies to handle complex scenarios are areas where guidance from a mentor proves invaluable. Mentorship programs also aid in the development of professional relationships and networking within the organization.

Measuring the Success of MPS Staff Training

To accurately measure MPS staff training success, extensive preparation comes into play. My priority involves setting up clear training goals and objectives, as well as, using performance metrics and feedback thoughtfully.

Setting Clear Training Goals and Objectives

Precise training goals and objectives provide a roadmap for the training process. They offer a clear view of the expected results at the end of the training program. For example, objectives to improve technical skills, enhance teamwork or boost decision-making abilities. Being specific about these objectives ensures the training is on the right course. Each lesson, each exercise, each simulation relates back to these objectives. This connection streamlines the training process and aligns it with the desired outcomes for the MPS staff.

Utilizing Performance Metrics and Feedback

An integral part of MPS staff training success measurement involves the careful use of performance metrics and feedback. These metrics provide quantitative insights about the staff’s performance before and after the training. For instance, changes in the product’s defect rate or output, the service return rate, or customer satisfaction metrics. Measuring these parameters provides tangible data about the effectiveness of the training.

Feedback, on the other hand, provides qualitative insights directly from the staff. It sheds light on the individual’s grasp of the training content, their ability to utilize the skills in a real-life scenario, and their general feeling towards the training process. By balancing both performance metrics and feedback, I achieve a holistic view of the training’s success. It uncovers the strengths and weaknesses of the program, informing crucial changes for future training schemes.

Continuous Learning and Improvement

To ensure that MPS staff remain competent and continue to deliver high-quality service, I believe it’s crucial to foster a culture of continuous learning and regularly reassess training needs.

Encouraging a Culture of Continuous Professional Development

In my professional experience, continuous learning positions an organization for long-term success. Applied in an MPS context, it empowers staff to expand their skills, adapt to changes in technology, and refine their service delivery tactics. Activities like attending workshops, participating in webinars, acquiring relevant certifications, or embracing self-paced learning resources all contribute towards continuous professional development.

For instance, staff might become certified in software specifically designed for MPS, such as Print Audit or Papercut MF. This not only enhances their expertise but also instills confidence in customers, knowing that they’re dealing with certified professionals.

Re-evaluating Training Needs Regularly

It’s important to highlight that MPS staff training isn’t a one-time process. As job roles evolve and new technologies emerge, training needs must be reassessed and updated. This involves the regular analysis of current skill sets against projected needs, and the identification and addressing of potential skill gaps.

Let me give an example. Suppose an MPS staff member primarily specialized in laser printers. However, the market shifts towards 3D printing. It then becomes necessary to reassess and provide training on 3D printing technology to ensure that the staff member can effectively serve customers in this new area.

In short, the successful implementation of MPS staff training involves tapping into the dual forces of continuous learning and regular reassessment of training needs, thereby fortifying an organization’s ability to cope with the fast-paced print industry dynamics and ensure high customer satisfaction.


It’s clear that tailored training is a game-changer in the MPS industry. By setting clear goals, measuring performance, and seeking feedback, we can gauge the success of our training programs. But it’s not just about one-off training. It’s about fostering a culture of continuous learning and improvement, adapting to the ever-changing roles and technologies in the print industry. This approach isn’t just beneficial for staff competency—it’s a cornerstone for customer satisfaction and overall organizational success. So let’s embrace these techniques and make the most of our MPS staff training. The dynamic landscape of the print industry is ours to navigate, and with the right training, we’ll do it successfully.

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